About Item
*How can I clean my hanbok?
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Dry cleaning is recommended for the first wash.
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Please avoid dryer machine and hand wash with cold water with wool shampoo in small stain area.
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Don’t squeez.
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Hang on the hanger and dry naturally in the shade.
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When ironing, cover the fabric with a cloth and iron it in the silk mode.
Shipping
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*How long will my order take?
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Your order will take processing time + shipping time.
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Processing Time (1-3days)
Each item may have a different processing time, which can be checked on the individual product pages.
Multiple Items in an Order: If you order multiple items, all products will be shipped according to the longest processing time among them.
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Shipping time (3-5days)
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Shipping methods and costs vary based on the items purchased and the destination country. Detailed information will be available on the checkout page.
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Custom special order hanbok orders take approximately three weeks to complete. We recommend ordering well in advance of your desired date.
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Depending on the country, it may take a couple of days more for clearance.
Returns and exchanges
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To ensure quality products and a positive customer experience, we carry out thorough quality checks and have centers in Korea and the United States to facilitate purchases and returns. We understand the obligation to protect the legitimate rights of consumers and have established the following policy to enable smooth returns and exchanges.
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Customers may request a return on their order page within 7 days of the item arriving at the destination, with return shipping costs borne by the customer and a 20% restocking fee.
Kids Hanbok
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How can I choose my baby hanbok sizes?
We have a size chart for each item. If you need help,
please email us with the information below.
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Weight
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Height
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Hwajang(from the center of the neck to the tip of the sleeve)
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Circumference size of the chest.
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*we can recommend the size for you and the final choice is on you.
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we don't guarantee the size because everyone has a different body shape.
Return
Is every item Return/exchange available?
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Items eligible for return are those that arrive at the destination within 7 days
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(as confirmed by tracking history).
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Even if an item is defective, the customer is obligated to notify the seller within the return period to process an exchange or return.
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- Condition for Return: Items must be in their original state, with tags attached, original packaging, free from stains, perfumes, or cosmetics, and undamaged.
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- Non-Returnable Items: Personalized items, sale items, made-to-order products, orders past the return window, or items that do not meet the returnable condition.